![]() The lower-priority queue, to ensure that those calls are dealt with in a (Normally, there will be some agents who are assigned only to Those agents will not take anyĬalls from the lower-priority queue until the higher-priority queue isĬleared. ![]() Queues will be passed calls from the higher-priority queue in preference Support and support-priority), agents assigned to both If you have two queues with differing weights (e.g., Setting a higher priority on a queue is done Higher weight (and thus a higher preference), so it will be answered Might be desirable to transfer the call to a priority queue that has a In this case, to minimize the caller’s overall wait time, it Information but realized the caller needed to be transferred to another Perhaps the caller hasĪlready spent time waiting in a queue, and an agent has taken some Priority than that given to other callers. Sometimes you need to add people to a queue at a higher
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June 2023
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